Stay connected guarantee

• If your device doesn’t support physical sim card we will switch to our Korean eSIM product without any additional fee
• If you have trouble connecting to Korean mobile network and we cannot fix directly you can request free temporary eSIM until solved
• If we need to replace any defective sim card you can request free temporary eSIM until solved. The replacement if free and will be shipped quicky from Korea (normally 1 day shipping time).
• If your sim card got lost during delivery or will not arrive before your departure we will provide free quick replacement delivery to any Korean address and you can request free temporary eSIM until received
• We also provide pickup location in Seoul/Gangnam – please contact our support if you would like to visit our service store.

How to get free temporary/emergency eSIM?
Just visit https://simcard.kr/help and request eSIM – it will be provided directly after submit.

More information including our refund policy can be found on simcard.kr/policy